Last Updated: December 3, 2025
Introduction
Welcome to Reginah.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using Reginah.com, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.
Information We Collect
Personal Information You Provide
When you interact with our website, we may collect personal information that you voluntarily provide, including:
- Account Information: Name, email address, phone number, password, and date of birth when you create an account
- Delivery Information: Shipping address, billing address, and delivery preferences
- Payment Information: Credit/debit card details, bank account information, or other payment method details (processed securely through our payment partners)
- Order History: Details of products purchased, order dates, and transaction amounts
- Communication Data: Information you provide when contacting customer service, including chat logs, emails, and phone call records
- Profile Preferences: Beauty preferences, skin type, product interests, and newsletter subscription choices
Information Collected Automatically
When you visit our website, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, search queries
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, arrange delivery, and provide customer support
- Account Management: To create and manage your account, verify your identity, and maintain your order history
- Communication: To send order confirmations, delivery updates, respond to inquiries, and provide customer service
- Marketing: To send promotional emails, special offers, and personalized product recommendations (with your consent)
- Website Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
- Payment Processing: To process payments securely and prevent fraudulent transactions
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Security: To protect against unauthorized access, maintain data security, and prevent fraud
How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and financial institutions
- Delivery and logistics partners
- Cloud storage and hosting providers
- Email and SMS service providers
- Customer service platforms
- Analytics and marketing service providers
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If Reginah.com is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the rights and safety of our users
With Your Consent
We may share your information with third parties when you provide explicit consent for us to do so.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of payment information with PCI-DSS compliant processors
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your personal information
- Withdrawal of Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us at privacy@reginah.com or through the contact information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Provide personalized content and recommendations
- Analyze website traffic and performance
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Marketing Cookies: Deliver relevant advertisements
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Reginah.com is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries outside Nigeria. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Reginah.com
Email: privacy@reginah.com
Customer Service: +234 907 525 2800
Address: 6 Alh Lukman Street, Ajao Estate, Lagos
For data protection inquiries or to exercise your privacy rights, please email privacy@reginah.com with “Privacy Request” in the subject line.
Consent
By using Reginah.com, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.