Last Updated: December 3, 2025
Overview
At Reginah.com, we are committed to delivering your beauty and wellness products quickly and safely. We pride ourselves on offering fast, reliable delivery services to ensure you receive your orders when you need them.
Current Delivery Coverage
We currently offer delivery services within Lagos State, including Lagos Mainland and Lagos Island areas. We are continuously working to expand our delivery network to serve more locations across Nigeria.
Not in Lagos? Contact us at info@reginah.com to inquire about delivery to your location or alternative arrangements.
Delivery Options and Timeframes
Express Delivery
1-3 Hour Delivery
- Available for orders within our service areas
- Order cut-off time: 6:00 PM daily
- Available Monday to Saturday
- Perfect for urgent beauty needs
Same-Day Delivery
Quick and Convenient
- Orders placed before 12:00 PM (noon) will be delivered the same day
- Orders placed after 12:00 PM will be delivered the next business day
- Available Monday to Saturday
Standard Delivery
Next Business Day
- Reliable delivery within 24 hours
- Orders processed within 2-4 hours of confirmation
- Available Monday to Saturday
Delivery Fees
Delivery fees vary based on:
- Your specific delivery location
- Selected delivery speed
- Order size and weight
The exact delivery fee will be calculated and displayed at checkout before you complete your payment.
Free Delivery
Enjoy FREE delivery on orders above a minimum purchase amount. The free delivery threshold will be shown at checkout and may vary based on your location and current promotions.
Order Processing
Processing Times
- Orders are typically processed within 2-4 hours during business hours
- Orders placed outside business hours will be processed on the next business day
- Business hours: Monday to Saturday, 8:00 AM – 6:00 PM
Order Confirmation
Once your order is placed, you will receive:
- Order confirmation via email and SMS
- Processing notification when your order is being prepared
- Dispatch notification when your order is out for delivery
- Delivery updates with estimated arrival time
Tracking Your Order
Stay informed about your delivery:
- Track your order through your account dashboard
- Receive SMS updates on your order status
- Contact our customer service team for real-time information
- Email notifications at each stage of delivery
Delivery Process
What to Expect
- Confirmation Call: Our delivery team may call to confirm your availability and location
- Secure Packaging: All products are carefully packaged to ensure they arrive in perfect condition
- Contactless Option: Request contactless delivery in your order notes
- Confirmation: Delivery confirmation via signature or photo proof
Delivery Attempts
- Our courier will make reasonable attempts to deliver your order
- If delivery is unsuccessful, we will contact you to arrange redelivery
- Please ensure your contact information is accurate and that you’re available to receive deliveries
Important Delivery Information
Accurate Address Required
Please provide:
- Complete street address with house/building number
- Nearest landmark for easy location
- Active phone number
- Alternative contact person (optional but recommended)
Note: We do not deliver to P.O. Box addresses. A physical address is required for all deliveries.
Recipient Availability
- Please ensure someone is available to receive the delivery
- Provide alternative contact information if you won’t be available
- Respond promptly to calls or messages from our delivery team
Delivery Issues
Package Not Received
If your order shows as delivered but you haven’t received it:
- Check with household members, security, or neighbors
- Contact us immediately at support@reginah.com or call our customer service
- We will investigate and resolve the issue promptly
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Take photos of the packaging and products
- Contact us within 24 hours at support@reginah.com
- We will arrange for replacement or refund as appropriate
Address Changes
- Contact us immediately if you need to change your delivery address
- Changes may not be possible once the order has been dispatched
- Additional fees may apply for redelivery to a different address
Peak Periods
During busy periods such as holidays and special sales:
- Delivery times may be slightly extended
- We recommend placing orders early
- We will communicate any expected delays
Safety and Contact-Free Delivery
Your safety is our priority:
- Contact-free delivery available upon request
- All packages are handled with care and hygiene
- Our delivery team follows health and safety guidelines
Future Expansion
We are actively working to expand our delivery coverage to serve more areas. Stay updated by:
- Following us on social media
- Subscribing to our newsletter
- Checking our website regularly
Contact Us
For questions about delivery, tracking, or any shipping-related concerns:
Email: support@reginah.com
Phone: +234 907 525 2800
WhatsApp:+234 907 525 2800
Live Chat: Available on our website during business hours
Our team is here to ensure you have the best delivery experience possible.
This shipping policy is subject to change as we grow and expand our services. Any updates will be posted on this page.