Last Updated: December 3, 2025
1. Introduction
Welcome to Reginah.com. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, and services (collectively, the “Platform”). By accessing or using Reginah.com, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our Platform.
1.1 About Us
Reginah.com is a premium beauty and wellness e-commerce platform specializing in quality skincare, beauty products, and wellness items for women and children in Nigeria.
1.2 Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 18 years old to use our Platform and make purchases. By using Reginah.com, you represent and warrant that you are of legal age to form a binding contract.
2.2 Account Creation
To make purchases, you may be required to create an account. When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
2.3 Account Termination
We reserve the right to suspend or terminate your account at any time if:
- You violate these Terms
- You provide false or misleading information
- Your account is used for fraudulent or illegal activities
- We determine, in our sole discretion, that termination is necessary
3. Products and Pricing
3.1 Product Information
We strive to provide accurate product descriptions, images, and information. However:
- Product colors may vary slightly due to screen settings
- We do not warrant that product descriptions are error-free
- We reserve the right to correct any errors or inaccuracies
- Product availability is subject to change without notice
3.2 Pricing
- All prices are displayed in Nigerian Naira (₦)
- Prices are subject to change without prior notice
- The price charged will be the price displayed at the time of order confirmation
- We reserve the right to correct pricing errors, even after an order has been placed
3.3 Product Availability
- Products are subject to availability
- We reserve the right to limit quantities purchased per person or per order
- If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product
4. Orders and Payment
4.1 Placing Orders
When you place an order:
- You are making an offer to purchase the products
- We reserve the right to accept or decline your order
- Order confirmation does not guarantee acceptance
- We will send you an order confirmation email once your order is processed
4.2 Payment Methods
We accept the following payment methods:
- Debit/Credit Cards (Visa, Mastercard, Verve)
- Bank transfers
- Online payment platforms (Paystack, Flutterwave, etc.)
- Pay on delivery (where available)
4.3 Payment Terms
- Payment must be made in full at the time of order
- All transactions are processed securely through our payment partners
- You authorize us to charge the payment method you provide
- For pay on delivery, payment must be made in cash to our courier upon receipt
4.4 Order Cancellation by Us
We reserve the right to cancel any order:
- If payment cannot be processed
- If products are unavailable
- If we suspect fraudulent activity
- If your delivery location is outside our service area
- For any other reason at our sole discretion
If we cancel your order, we will provide a full refund of any payment received.
5. Delivery
5.1 Delivery Terms
- Delivery is currently available only within Lagos State
- Delivery times are estimates and not guaranteed
- We are not liable for delays caused by circumstances beyond our control
- You must provide accurate delivery information
- Refer to our Shipping Policy for detailed delivery information
5.2 Risk of Loss
Risk of loss and title for products pass to you upon delivery to the address you specify.
5.3 Failed Delivery
If delivery fails due to:
- Incorrect address provided by you
- Your unavailability to receive the order
- Refusal to accept delivery
You may be responsible for additional redelivery charges.
6. Returns, Refunds, and Exchanges
6.1 Return Policy
We want you to be completely satisfied with your purchase. Please refer to our Returns & Refunds Policy for detailed information on:
- Eligible products for return
- Return timeframes
- Conditions for returns
- Refund process
6.2 Non-Returnable Items
Certain products cannot be returned for hygiene and safety reasons, including but not limited to:
- Opened or used cosmetics and skincare products
- Products with broken seals
- Intimate care products
- Sale or clearance items (unless defective)
6.3 Defective or Damaged Products
If you receive a defective or damaged product:
- Contact us within 48 hours of delivery
- Provide photographic evidence
- We will arrange for replacement or refund
7. Intellectual Property Rights
7.1 Our Content
All content on Reginah.com, including but not limited to:
- Text, graphics, logos, images
- Product descriptions and photographs
- Website design and layout
- Software and code
is the property of Reginah.com or our licensors and is protected by Nigerian and international copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not:
- Reproduce, distribute, or display any content without our written permission
- Modify or create derivative works
- Use automated systems to access the Platform (bots, scrapers, etc.)
- Frame or link to the Platform without authorization
7.3 Trademarks
“Reginah.com” and our logo are trademarks. You may not use our trademarks without our prior written consent.
8. User Conduct
8.1 Prohibited Activities
You agree not to:
- Use the Platform for any illegal purpose
- Impersonate any person or entity
- Interfere with or disrupt the Platform’s operation
- Attempt to gain unauthorized access to our systems
- Upload viruses or malicious code
- Collect information about other users
- Engage in fraudulent activities
- Post false, misleading, or defamatory content
- Violate any applicable laws or regulations
8.2 Consequences of Violation
Violation of these Terms may result in:
- Immediate termination of your account
- Legal action
- Reporting to law enforcement authorities
9. Product Reviews and User Content
9.1 Submitting Reviews
You may submit product reviews and other content on our Platform. By doing so, you:
- Grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display your content
- Represent that your content is original and does not violate any third-party rights
- Agree that we may edit or remove content at our discretion
9.2 Review Guidelines
Reviews must be:
- Honest and based on your genuine experience
- Respectful and appropriate
- Free from profanity or offensive content
- Relevant to the product being reviewed
We reserve the right to remove reviews that violate these guidelines.
10. Disclaimers and Limitations of Liability
10.1 Platform “As Is”
The Platform is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
10.2 Product Disclaimers
- We are not responsible for the manufacturers’ product descriptions or claims
- Product results may vary from person to person
- Always read product labels and follow usage instructions
- Consult a healthcare professional if you have concerns about product use
10.3 Limitation of Liability
To the maximum extent permitted by law, Reginah.com shall not be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, or data
- Damages resulting from product use or misuse
- Delays or failures in delivery
- Any damages exceeding the amount you paid for the product
10.4 Allergies and Sensitivities
We are not liable for allergic reactions or skin sensitivities to products. You are responsible for:
- Reading product ingredients
- Performing patch tests when necessary
- Consulting with healthcare professionals if you have sensitivities
11. Indemnification
You agree to indemnify, defend, and hold harmless Reginah.com, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any third-party rights
- Any fraudulent or illegal activities
12. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Platform, you consent to our data practices as described in the Privacy Policy.
13. Third-Party Links and Services
Our Platform may contain links to third-party websites or services. We are not responsible for:
- The content or practices of third-party sites
- Any transactions you enter into with third parties
- Any damages or losses resulting from third-party services
Your use of third-party websites is at your own risk.
14. Promotional Offers and Discounts
14.1 Terms of Promotions
- Promotional codes and discounts are subject to specific terms and conditions
- Promotions cannot be combined unless stated otherwise
- We reserve the right to modify or cancel promotions at any time
- Promotions are valid only for the specified period
14.2 Loyalty Programs
Details of any loyalty or rewards programs will be provided separately and are subject to their own terms and conditions.
15. Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Lagos, Nigeria.
15.2 Informal Resolution
Before initiating formal legal proceedings, we encourage you to contact us at legal@reginah.com to seek an informal resolution of any dispute.
16. Contact Information
If you have questions, concerns, or complaints regarding these Terms, please contact us:
Reginah.com
Email: legal@reginah.com
Customer Service: support@reginah.com
Phone: [Insert phone number]
Address: [Insert physical address]
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Reginah.com regarding your use of the Platform.
19. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
20. Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
By using Reginah.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
For the best shopping experience, please also review our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.